Support

Get in touch

Email us at mentorshipae@gmail.com — we usually reply within 24 hours (Sunday – Thursday, UAE business hours).

If you already have an account, the in-app support form at Support → New ticket is the fastest route — it routes straight to the program ops team and includes context about your account.

Common issues

• Can't sign in. Use the Forgot password link to reset your password. If the reset email doesn't arrive within 5 minutes, check spam and then email mentorshipae@gmail.com.
• Session won't generate a Zoom link. Make sure the mentor has connected Zoom from Settings → Integrations on their mentor dashboard, and that the session mode is Virtual or Both (not Physical). See the Zoom Integration guide for details.
• Can't see your mentee's profile. Mentee profiles appear in Match Activity once the match has been confirmed by ops.
• Two-factor recovery codes lost. Email mentorshipae@gmail.com from the address on file and we'll guide you through identity verification before resetting 2FA.

Report a bug

Email mentorshipae@gmail.com with the subject Bug report. Please include:

• The page or URL where the bug happened
• Your role (mentee, mentor, ops, etc.)
• What you expected vs. what happened
• A screenshot if you have one

Request a feature

Same channel — email mentorshipae@gmail.com with the subject Feature request. We read every suggestion and prioritise based on impact across the cohort.

Privacy and data

For questions about your data (export, deletion, correction) see the Privacy Policy — most requests can be self-served from Settings → Privacy once you're signed in.